Sephora Return Policy: No More Confusion, Here's Exactly How It Works

Sephora Return Policy:

Have some questions about the Sephora Return Policy? This guide will help.

While the return policy at Sephora is a pretty generous (one and one of our favorites) there are a lot of questions you might have about making a return at Sephora.

Whether you're wondering what the return policy for used items is, wanting to know how many days you have to make a return or just lost your receipt, we'll cover it all.

We'll be breaking down all the confusing things about the policy to make it simple so that your return will go as smooth as possible at Sephora.

What Is The Sephora Return Policy?

Put simply, if you aren't happy with your purchase for any reason and the item is new or gently used you can return it within 60 days to Sephora for a full refund.

Within 60 days of your purchase you're subject to a full refund. If you're returning an item after 60 days you may be able to get store credit if you bring your receipt.

Even if the item was already opened and used a few times, it's still eligible for a return thanks to the very customer-friendly return policy that covers you for 60 days.

When it comes to makeup, this is plenty of time to see if what you got works, if not return it.

Can I Return Used Items To Sephora?

Yes you can return used items to Sephora as long as you're within the 60 day window.

The Sephora return policy states that as long as the items is new or gently used, it's fine to return it. Try the product a few times, if it's not what you need, bring it back and return it.

Just remember if you are returning an item that you've used to Sephora, if you purchased the item within 60 days, you'll get a full refund, beyond 60 days it's up to the store to decide whether or not to accept the return, just bring your receipt to make things easy.

This is one of the best return policies we've stumbled on and shoppers love it too.

What About Returning Opened Items?

Sephora does accept not only used items, but also opened products as well.

One of the most common questions is if I've opened the item, is it still possible to return it? The answer is yes, any used or opened items can be returned to Sephora.

Sephora is great at accepting returns both opened and unopened so if a product isn't working for you (even if you've opened it) take it back and return it.

Can I Return Items Without a Receipt?

Yes you can make returns at Sephora without your receipt.

While having your receipt makes the whole process a quick and easy return, one of the best things about Sephora's return policy is they have a few ways of looking up your order.

Sephora can look up your order by the credit card you purchased the item with or your Beauty Insider Account to process your return without a receipt.

If they can't find either your credit card or the Insider Account you'll get store credit.

How Do I Return Sephora Items By Mail?

As long as you're within 60 days of purchase, you can return online.

Sephora has prepaid return labels right on their website so you can return items by mail.

Unfortunately something good to keep in mind is they do not not accept mail returns for merchandise originally purchased at a retail location.

How Many Days Can I Return At Sephora?

You have 60 days to make your return at Sephora to get a full refund.

Keep in mind, after 60 days if you have your receipt you may be able to get store credit.

Can I Be Banned for Return Policy Abuse?

Yes you can be banned for abusing the return policy at Sephora.

The Sephora Return Policy states that they monitor return activity for abuse and reserve the right to limit returns if they feel like you're abusing the policy.

As long as you're returning items normally and not abusing the policy you'll be fine.

We've seen some shoppers report that they indeed were banned from the policy and also complaints of Sephora emailing customers letting them know they were abusing the policy, this is just something to keep in mind for those new to Sephora's return policy.


Your turn: What do you think about Sephora's Return Policy? How did you make out with making a return at Sephora today or in the past? Let us know, we'd love to hear!

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