So you're looking to make a return at Costco and you have some questions. Don't worry that's why we're here. With how many questions come up about the Costco return policy we decided it needed a summary.
The Costco's return policy is one of the best return policies when compared to other retailers but there's still a few questions you may need answered before making your return to your local Costco.
Whether you're wondering what the return policy is, or what the return policy is for specific items like on a mattress you bought, a new laptop, a tv, alcohol, electronics or even Costco tires we'll be covering it all.
Whatever questions you have about the Costco return policy will be answered on this easy to follow, simple summary guide and you can bookmark to come back and check it out whenever you're making a return!
What exactly is the Costco return policy?
Costco's return policy put simply, while there are some exceptions to the policy, if you are not satisfied with your purchase at any time, you can get a full refund.
Costco calls it their Risk Free 100% Satisfaction Guarantee.
That includes pretty much everything (but a few exceptions we'll be going through below) at Costco. There's also no limits and no questions asked with the return policy, which really makes the policy customer friendly.
What's cool is the Costco return policy also stretches to your membership too. If you aren't happy with your Costco membership, you can even return that too! Not happy with your membership? Costco will cancel and refund your membership fee in full if you are dissatisfied with it, which is sweet if you're considering signing up.
Something to keep in mind, Costco does track your returns so if they feel at any point that you may be abusing the return policy, they could flag your account, this is pretty uncommon but definitely worth mentioning.
What is Costco's mattress return policy?
One of the most asked questions is what is the Costco mattress return policy, and the good news is you can! If you purchased a mattress at Costco and you're just not happy with it, return it.
Like returning other items at Costco, there are no set limits on returning mattresses to Costco Warehouse.
Can you return electronics at Costco?
We know a lot of shoppers go to Costco to score sweet deals on electronics. At Costco, you can return electronics to Costco as long as it's within the 90 day return window.
While the Costco return policy used to have an unlimited amount of days to return electronics, the policy is now a 90 day return policy for electronics, this is one of those exceptions we mentioned earlier.
What items does this include? You'll have 90 days to return the following electronics at Costco: major appliances, tvs, computers and tablets, mp3 players, cameras and cell phones. Televisions, projectors, cameras, camcorders, iPods/MP3 players and cell phones can all be returned for a refund within 90 days!
What is the Costco return policy on TVs, computers and laptops?
The Costco tv return policy, the laptop return policy and the computer return policy are all the same. With any of these electronics you have 90 days from the purchase date to start your return before the return window expires.
While the return policy for these electronics used to be unlimited, it's now 90 days so if you're buying keep that in mind if you're making a purchase on these electronics.
Can you return to Costco without receipt?
You can still return at Costco without your receipt. One of the sweetest things about returns at Costco is that if you lost your receipt it's really not a big deal when compared to other stores to still make returns.
To return without your receipt, just bring the item your returning and your Costco card. The associate will then be able to look up your return thanks to the Costco membership number.
The only thing you need to make any return at Costco is your membership card or number and the item you plan on returning, bring it to the customer service desk and they'll be able to issue your refund.
Can you return food at Costco?
Yup, you can return food at Costco. Whether it's opened food or unopened food you can return it at Costco at any time if you are dissatisfied with your purchase you'll get a full refund when returning food.
Even produce regardless of whether it's been opened or not can be returned. Any food items you've purchased at Costco can be returned for a complete refund if you're not satisfied with it.
How do you return online orders to Costco?
You have two options when making an online return with Costco, bring it to the store with the receipt or you can return the item right from Costco's websitewhich really doesn't take much time at all.
To return an online item in store: Visit your nearest Costco and bring your purchase in for an immediate refund.
To return an online item through Costco.com: Sign In at Costcoand visit 'my orders' where next to the order your wanting to return you'll see an option to 'return item' press that to start your online return at Costco.
What items can't be returned at Costco?
- Alcohol/Cigarettes/Tobacco — Costco doesn't allow returning of cigarettes and alcohol because it's actually prohibited by law to return these items.
- Diamonds — If returning a 1.00 carat diamond or larger you'll need all paperwork and it'll be inspected for condition and authenticity.
- Limited Lifetime Products— This includes things like batteries and tires. They are sold with a product-specific limited warranty. So while you may be able to get a replacement if the item is damaged or has something that falls within the scope of its warranty, you can't get a cash-back refund on them when returning at Costco.
- Special Orders / Custom Installed Programs— Even though you can't return items from the special order kiosk, you can get a repair or replacement if anything fails to meet the product specs or has any other issues covered in the warranty.
Related Buyer's Guides and MomDeals' Lists:
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- Nordstrom Return Policy: 12 Things You'll Want To Know