The Ulta return policy is so good it deserves it's own post. While we've covered some of favorite return policies in the past (like the Sephora return policy) which usually gets all the rave, Ulta's return policy isn't too far behind.
Returns at Ulta are also super easy and customer-friendly, and we're going to break it down exactly how it works below so you can take full advantage of the Ulta return policy and become familiar with it before your next purchase.
What exactly is the Ulta Return Policy?
If at any time you are not 100% satisfied with your purchase from Ulta, you can return it! Pretty short and sweet, the company allows you 60 days from the original date of purchase to receive a full refund on your purchase.
Although you are required your receipt the 100% satisfaction guarantee and the 60 day window is a pretty customer friendly one!
Did you miss the 60 day window? No worries, ship it back and you'll get a Ulta gift card or an eGift Card if you aren't in the 60 day window on your packing slip.
I ordered online, what is the policy for online purchases?
Great question, simple answer. It's the same as the regular return policy (60 day window) just have your receipt and it's the same policy.
However, you are responsible for the return and the shipping fees.
Can you return a used product to Ulta?
Yes! If at any time you are not happy with your purchase you can return it! Just have you receipt ready and you'll get a full return as long as the purchase was within 60 days. If longer than 60 days you will get store credit, still not a bad option with how much love Ulta!
I lost my receipt, can Ulta look up receipts?
Like Sephora, they can look them up however you must be a ULTAmate Rewards Member to do this otherwise a receipt is required. If you ordered from Ulta.com you can use the packing slip.
I threw out my box, can I return it without packaging?
Many people have stated that they do allow returns without packaging. Just show your receipt or if you don't have a receipt have them look up the products on your account and you should be allowed to return the item.
How do you cancel an order on Ulta?
Surprisingly, this is the thing you must remember when ordering from Ulta. They automatically begin processing and shipping orders when you click submit order.
Because of this, they don't allow you to cancel once you've ordered, BUT getting a refund with the packing slip or receipt is quick and painless.
Things to remember?
Always save you receipts (or become a beauty member) with Ulta. They have a friendly window and saving your receipts will make a big difference if you're unhappy with a product.
Your turn: Have you ever used the Ulta Return Policy? If so, let us know any tips or feedback you have in the comments below!
TOPICS: Return Policy